Job Description

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At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.

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When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

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- Grow your career with tailored development programs
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- Thrive your way with flexible work options
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- Make your mark in a high-performing, values-led team
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At Metcash Food, we're the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

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About the Opportunity

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Are you highly organised, detail-oriented, and experienced in managing customer accounts and credit administrative processes?

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We're looking for a Credit Administrator to join our team in Truganina and play an significant role in supporting customer onboarding, account maintenance, and credit administration across our Food business. In this fast-paced role, you'll help ensure customer accounts are set up accurately, maintained efficiently, and supported through every stage of the customer lifecycle.

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We can't wait to see the positive impact you'll bring to our team!

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In this Role

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- Support the end-to-end onboarding of new customer accounts
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- Maintain accurate customer records, including account details, fees and rebate information
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- Ensure all customer documentation is complete, compliant and correctly maintained
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- Conduct governance and compliance checks, including ABN and legal entity validation
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- Coordinate store settlements and ensure all required documentation is received on time
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- Build strong relationships with Commercial Managers to facilitate onboarding and security requirements
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- Manage customer account updates, closures and maintenance activities with a high degree of accuracy
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You're Likely a Match If

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- Previous experience in administration, customer onboarding, credit administration, accounts, or a similar support role
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- Strong attention to detail with a focus on accuracy and data integrity
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- Excellent written and verbal communication skills
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- Well-developed organisational skills with the ability to manage competing priorities
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- Proficiency in Microsoft Office applications, particularly Excel
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- Ability to work independently and take ownership of tasks from start to finish
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- A proactive, customer-focused approach with strong stakeholder management skills
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What's on offer

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We're proud to offer a workplace that supports your well-being, growth, and belonging:

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- Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
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- Career Growth: Endless learning and development opportunities
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- Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
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- Mental Health: Gold accreditation by Mental Health Australia
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- Flexibility: Flex Ready and Family Friendly Workplace accredited
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About Us

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Join us and be part of something bigger!

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Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY26) and a proud spot in the ASX Top 125.

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We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support.

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We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

📌 Credit Administrator (Williamstown)
🏢 Metcash Trading
📍 Williamstown