Job Description

AVEC is seeking an experienced Service Delivery Manager to own the end-to-end delivery management of Project Services under an outcome-based service model. The role is accountable for service performance, governance cadence, demand coordination, delivery planning, risk visibility, commercial discipline and continuity of capability across multidisciplinary teams.

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Location:

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Edinburgh Parks, Adelaide (with some adaptable WFH option)

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Employment:

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Permanent Full-Time

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Security Clearance:

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Minimum active NV1 clearance is essential

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Roles and responsibilities:

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- Managing a team of approximately 25 - 30 consultants delivering technical services - architects, engineers, security specialists, project managers, and other project staff.
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- Acting as the primary point of contact for the client, managing stakeholder relationships and governance of the service.
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- Driving service delivery,



continuous improvement and standardisation across multiple workstreams.
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- Overseeing consultant onboarding, resource planning, performance management and capability development.
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- Reviewing, coordinating and approving timesheets, coordinating invoicing, and ensuring accurate contract administration.
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- Managing client escalations, ensuring high levels of customer satisfaction and successful service outcomes.
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- Monitoring commercial performance, including utilisation, SLAs, KPIs and overall engagement delivery.
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If you're an experienced Service Delivery Manager with an active NV1 clearance and are looking for your next permanent opportunity in the Defence sector, we'd love to hear from you.

📌 Service Delivery Manager (South Australia)
🏢 Talent
📍 South Australia