- Manage ongoing daily operations, sales and high-volume stock management within the specialist department
- Work closely with fellow Department Managers across Service, Inside the Home, Builders, and Lifestyles & Garden
- Report directly to the Operations Manager and Complex Manager
- Lead a team of 20+ team members and maintain an engaged and safe work environment
- Perform duty manager responsibilities, including opening and closing the store on weekdays and weekends
- Build team capability in Best Experience, Safety Culture and Compliance
- Manage team engagement, performance and recognition
- Create rosters and strategically plan team coverage to deliver the service promise
- Drive department sales through strong merchandising and monitoring key metrics
- Action customer feedback to improve the end-to-end customer experience
- Own department stock accuracy, including adjustments, replenishment discipline and loss prevention processes
- Monitor and measure customer service levels
- Liaise with Merchandising, Store Leadership, and Health and Safety teams
- Develop strong relationships with suppliers

Requirements

- Must be age 15 or over to apply
- Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
- Experience leading teams with a focus on safety and wellbeing and specialist products preferred
- Strong leadership and influencing skills
- Ability to lead and inspire a large team of 20+




- Ability to champion a safe and secure setting and ensure compliance with policies and procedures
- Experience opening and closing a store and supporting smooth trade across weekdays and weekends
- Ability to build team capability through coaching, clear expectations, performance conversations and recognition
- Ability to roster and strategically plan a team
- Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
- Ability to understand KPIs and exceed customer expectations
- Ability to work a minimum of 1 in 3 weekends and some public holidays
- Background checks may be required, including police, employment, medical and qualification checks

Core Competencies

Demonstrates strong leadership and team management capabilities, with a focus on safety, compliance, and customer service excellence. Proven ability to drive sales performance through effective merchandising and stock management in a high-volume retail environment.

Highest-signal resume keywords

- Team Leadership
- Sales Performance Management
- Merchandising Knowledge
- Safety Compliance
- Customer Experience Improvement

Hard Skills

- Stock Management
- Sales Metrics Monitoring
- Store Opening and Closing
- Team Roster Planning
- Loss Prevention Processes

Soft Skills

- Influencing Skills
- Coaching Ability
- Team Engagement
- Performance Recognition

Industry Keywords

- Retail Industry
- High-Volume Customer-Focused Organisation
- Safety Culture
- Customer Feedback Actioning
- Supplier Relationship Development

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📌 Department Manager (New South Wales)
🏢 Jobtailor
📍 New South Wales