AFCA is seeking a UX Service Designer to design end-to-end customer journeys related to scams, across channels, with accessibility and inclusion at the core. The role blends service design with UX/UI, collaborating with Product Design and CX teams to deliver holistic improvements.
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The position is a 12-month max-term contract with hybrid working options, designed to support vulnerable customers and a diverse, inclusive culture.
📌 Service Designer, Scams -- End-to-End Journeys (Hybrid) (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales
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