Job Description

At Bailey Nelson, we're on a mission to change how people see the world and how the world sees them. We're a down-to-earth team that's obsessed with improving every day, and we're growing fast.

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Due to exciting growth plans and recent internal promotions & moves across the business, we're looking for a Manager in Training to join our Warringah Mall store! This is your chance to help lead a passionate team, deliver exceptional customer experiences, and make a real impact.

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Why this role is a game changer

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As a Bailey Nelson Manager in Training (MIT), you won't just support the store, you'll help run it. You'll play a key role in delivering seamless, joy-filled customer experiences, from clinic to frame styling to final dispense. This is more than a job, it's your pathway to running your own store.

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You'll

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- Support with store operations (including running the store 2 days a week)
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- Support the Store Manager & Optometrist to drive performance
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- Own the customer journey and make every interaction exceptional
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What's in it for you

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- OTE $90,000 (Base + Super + Monthly + Annual Bonus + Profit bonus) (monthly & annual incentives)
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- Fast-track to leadership - Your own store in 6-12 months
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- Real growth opportunities - New stores opening across AU & NZ in 2026
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- Hands-on training - Learn optical dispensing + leadership skills
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- Mentorship that matters - Coaching from Store, Regional & Area leaders
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- Build your own customer base – With strong local marketing support
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- 2 free pairs of glasses per quarter product allowance so you can rep the brand in style and a year's supply of contacts!
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What we're looking for

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- Retail, Hospitality, or Optical Leadership Experience: Proven experience at a supervisor or management level within a fast-paced retail, hospitality, or customer-centric workplace You know how to lead from the front, manage shifts, and keep a team motivated
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- Values-Driven & Grounded: Someone who aligns perfectly with our culture and values - down to earth, tight knit and constantly striving to improve
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- Commercial Acumen & Sales Drive: Proven experience at a supervisor or store management level, with a track record of smashing sales budgets and driving retail KPIs (Multipairs, ATV, Conversion)
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- Exceptional Customer Service Skills: A passion for delivering world‐class optical experiences, mastering the customer journey, and prioritising the customer above all else
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- Natural Leadership & Accountability: Experience running daily store operations, managing rosters, and taking full ownership of store performance. You lead by example and love coaching and upskilling team members
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- An Aspiring Store Manager: A driven retail leader with the ambition and resilience to upskill and step into a BN Store Manager role within 6–12 months
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- Available to work full time 38 hours, Sunday–Thursday roster
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Bailey Nelson is proud to be an inclusive, diverse workplace. We welcome applicants from all backgrounds and identities.

📌 Manager in Training - Warringah Mall (Northern Beaches Council)
🏢 Bailey Nelson
📍 Northern Beaches Council