Job Description

Customer Service & Logistics Specialist - ANZ Job Description Job Alerts Link Posting Start Date: 9/3/26 Country: Viet Nam Job Location: New South Wales Job Family: Type of contract: Working mode: Job Id: 53882 Customer Service & Logistics Specialist - ANZ

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The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

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Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!

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Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!

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#IWorkForAllForGood

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RESPONSIBILITIES – WHAT DOES SUCCESS LOOK LIKE?

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- End-to-End Supply Chain Operations Ownershipn n
- Drive and ensure seamless execution of Supply Chain operations from import to delivery
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- Ensure operational continuity and high service level performance across ANZ markets
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- Identify risks and proactively implement solutions to maintain supply chain stability
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- Customer Service & Order-to-Cash (OTC) Managementn

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- Own and manage the end-to-end Order-to-Cash (OTC) process via SAP (order creation, modification, tracking, fulfillment)
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- Ensure On-Time-In-Full (OTIF) delivery and high customer satisfaction
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- Manage high-volume order processing and maintain accuracy in system execution
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- Handle customer inquiries, claims, and complaints; identify root causes and implement corrective actions
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- Import & Logistics Managementn

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- Manage import processes and coordinate with customs brokers to ensure compliance and timely clearance
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- Ensure accuracy and integrity of all import documentation
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- Own inbound logistics flow, including shipment tracking, lead time monitoring, and inventory risk mitigation
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- Distribution & Outbound Logisticsn

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- Manage outbound logistics and ensure productive distribution to customers and retailers
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- partners to ensure OTIF delivery performance
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- Optimize delivery planning and drive cost efficiency initiatives
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- Systems & Continuous Improvementn

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- Act as key user for SAP Supply Chain modules, ensuring smooth system operation and supporting process improvements
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- Identify system and process gaps; collaborate with IT and stakeholders to resolve issues
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- Monitor and drive improvements in Supply Chain KPIs (service level, cost, inventory accuracy)
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- Stakeholder Managementn

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- Build and maintain strong relationships with internal teams (Sales, Marketing, Finance, Supply Planning) and external partners (customers, suppliers, 3PL)
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- Ensure proactive and clear communication across stakeholders
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- Align stakeholders to ensure smooth execution and resolve operational issues effectively
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SKILLS & EXPERIENCE REQUIREMENTS

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Requirements

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- Bachelor's degree in supply chain, Logistics, Business Administration or related field
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- 3–4 years of experience in Customer Service, preferably in FMCG
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- Proven experience in import/export operations and 3PL management
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- Strong knowledge of end-to-end Supply Chain processes
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- Experience with ERP systems (SAP preferred)
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- Strong communication skills
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Skills

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- Strong ownership mindset and ability to work autonomously
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- Excellent stakeholder management and communication skillsAnalytical mindset with strong problem-solving capability
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- High attention to detail and ability to manage complexity
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- Agile, proactive and results-driven
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📌 Customer Service & Logistics Specialist - ANZ (New South Wales)
🏢 BEL Group
📍 New South Wales