Lake Macquarie City Council is seeking a Customer Experience and Improvement Coordinator to lead the organisation-wide Voice of Customer program, turning feedback and insights into actionable service improvements.
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You will manage customer research, journey mapping, surveys and insight reporting, and work closely with teams across Council to embed customer-centred thinking and improve community outcomes. The role is a 18-month temporary full time contract with a mix of office and home-based work.
📌 Voice of Customer Lead -- CX & Improvement (Contract) (New South Wales)
🏢 Lake Macquarie City Council
📍 New South Wales
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