Job Description

People Services Advisor Bapcor MOUNT WAVERLEY, Australia

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Job Description

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We are seeking a customer-focused and experienced People Services Advisor to join our People & Culture team.

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Reporting to the Employee Relations Manager, you will play a critical role in delivering a high-quality people services experience across the business. As a trusted advisor, you'll provide expert guidance on a broad range of People & Culture matters, support employee lifecycle processes, manage employee relations investigations and cases, and partner closely with leaders and team members to deliver effective outcomes.

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This role is ideal for someone who enjoys combining operational HR support with advisory responsibilities and is passionate about delivering exceptional stakeholder experiences.

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Key Responsibilities

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- Provide timely, accurate and practical advice to leaders and team members on People & Culture policies, procedures, employment legislation and workplace matters.
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- Manage and support employee relations matters, including investigations, performance management, disciplinary processes and workplace concerns.
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- Act as an escalation point for People Services Coordinators, providing coaching, guidance and technical expertise.
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- Deliver high-quality case management and maintain accurate records, documentation and employee data.
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- Partner with People & Culture Business Partners and specialist teams to support the resolution of complex employee matters.
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- Support employee lifecycle processes, including onboarding, offboarding, organisational changes and workforce administration activities.
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- Contribute to people-related projects, continuous improvement initiatives and the optimisation of People Services processes and systems.
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- Produce people reporting,



workforce insights and data analysis to support informed decision-making and business outcomes.
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Qualifications

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What You'll Bring

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You are an experienced HR qualified who enjoys solving problems, building trusted relationships and providing practical people advice in a fast-paced environment.

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You will bring:

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- Tertiary qualifications in Human Resources, Business or a related discipline.
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- Experience in a People Services, HR Advisory, Employee Relations or Human Resources role.
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- Strong knowledge of employment legislation, HR policies, procedures and people practices.
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- Experience managing workplace investigations, employee relations matters and performance management processes.
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- Strong organisational and case management skills with the ability to manage competing priorities.
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- Excellent written and verbal communication skills.
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- Strong stakeholder engagement and relationship-building capability.
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- A customer-focused mindset with a passion for delivering high-quality service.
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Additional Information

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At Bapcor, we focus on what matters most for our customers, team members and the communities we serve.

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We go the extra mile to get the job done and always live our values.

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In joining our team, you can access:

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- Diverse career opportunities within the Bapcor Group
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- Discounts across Bapcor products and services, including our Retail and Trade brands
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- Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc)
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- Paid birthday leave
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- Novated leasing and more
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We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that's fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [email protected]

📌 People Services Advisor (Victoria)
🏢 Bapcor
📍 Victoria