Job Description

We're partnering with a growing insurance business in Sydney's CBD who are looking for an experienced Claims Manager to lead a team of Claims Officers and take ownership of the claims function.

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This is a hands-on leadership role where you'll have a strong influence across claims performance, customer outcomes, team development and process improvement.

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The Role

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- Lead, coach and develop a team of Claims Officers
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- Oversee complex, high-risk and escalated claims
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- Monitor claims quality, KPIs, SLAs and performance
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- Drive improvements across claims processes and customer experience
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- Oversee recoveries and subrogation
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- Manage relationships with loss adjusters, investigators, repairers and legal providers
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- Handle customer escalations and support claims governance and compliance
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We're looking for someone with:

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- 5+ years' claims leadership experience
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- Commercial Property & Casualty / General Insurance experience
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- Proven people leadership and coaching skills
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- Strong technical claims and regulatory knowledge
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- Experience managing complex claims and external service providers
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- Solid communication, negotiation and stakeholder management skills
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Why Join?

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An opportunity to join a growing insurance business where you can lead from the front, develop a team and influence the future of the claims function.

📌 Claims Manager (New South Wales)
🏢 The Andersen Partnership
📍 New South Wales