Job Description

CBLAproudly owns and manages OET, the world's leading English language test tailored for healthcare professionals. As a high stakes learning and assessment organisation, we set the standard for healthcare communication skills, ensuring that overseas-trained healthcare professionals deliver high-quality and safe patient care, enabling our vision to connect the world to better healthcare.

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About the Job:

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We have an opportunity for an experienced Technology Operations Lead to join the team, reporting to the GM Technology, Data and Cyber Security.

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This role is responsible for ensuring CBLA's corporate technology services are reliable, well controlled and effectively delivered through our managed service providers and technology partners.

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Operating in a predominantly outsourced technology model, the role acts as CBLA's internal service owner for end-user technology and corporate technology operations. It is accountable for service outcomes, technology asset stewardship, operational governance and supplier performance, overseeing routine hands-on support delivered by our technology services partners.

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Technology Operations

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- Own service outcomes across end-user computing, Microsoft 365, endpoint management, workplace technology and related corporate services.
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- Ensure appropriate operational controls exist for monitoring, patching, backup, recovery, maintenance and support.
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- Oversee incident, problem, change and request-management processes.
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- Ensure onsite technical support requirements are effectively delivered through the MSP
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- Support the operational readiness and transition of new or changed technology services.
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- Maintain effective governance over CBLA-owned technology assets, including devices, peripherals and associated software.
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- Ensure accurate asset and configuration records are maintained by service providers.
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- Own standards for acquisition, allocation,



refresh, return and disposal of technology assets.
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- Oversee technology aspects of employee onboarding, role changes and offboarding.
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- Support licence optimisation, technology procurement and lifecycle planning.
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- Own the operational relationship with CBLA's Managed Service Provider and relevant technology suppliers.
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- Monitor service levels, incidents, recurring issues and improvement actions, and hold providers accountable for agreed outcomes.
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- Lead service reviews, escalations and major incident coordination from CBLA's perspective.
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- Ensure clear ownership and escalation pathways exist across CBLA and its technology providers.
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- Identify opportunities to improve service quality, automate repetitive activity and reduce operational complexity.
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Governance & Continuous Improvement

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- Maintain clear documentation of CBLA's technology services, ownership, dependencies and supplier responsibilities.
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- Produce meaningful reporting on service performance, incidents, assets, risks and improvement activity.
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- Drive practical automation and process improvement opportunities across technology operations.
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- Contribute to technology standards, planning, budgeting and operational governance.
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- Help simplify CBLA's technology environment and improve value from technology suppliers.
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- Work closely with the Cyber Security function to ensure operational security requirements are implemented effectively by service providers.
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- Contribute to disaster recovery,



business continuity and technology resilience activities.
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- Maintain visibility of material operational risks and ensure they are appropriately managed or escalated.
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What you bring to OET:

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- Relevant tertiary qualification or equivalent practical experience.
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- ITIL certification or equivalent service-management experience is desirable.
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- Relevant Microsoft, cloud or service-management certifications are advantageous.
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- Typically 7+ years' experience in technology operations, IT service management or managed service delivery.
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- Demonstrated experience managing or governing outsourced technology providers.
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- Strong understanding of incident, problem, change, request and service-level management.
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- Practical knowledge of Microsoft 365, endpoint management, identity and modern workplace technology.
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- Experience with technology asset and lifecycle management.
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- Strong supplier, stakeholder and escalation-management skills.
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- Ability to understand and challenge technical issues without needing to personally perform routine administration.
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- Strong organisational skills, commercial awareness and a practical continuous-improvement mindset.
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What OET Offers You?

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- Be part of a mission-driven organisationmaking a global impact in healthcare and education.
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- Work with a passionate, collaborative team who values excellence, respect, innovation, and open communication.
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- Versatile hybrid working
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- To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency, or unrestricted work rights.
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All final stage applicants will be required to complete a police check prior to commencing employment.

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CBLA is committed to promoting a diverse and inclusive workplace where we can be our authentic selves and succeed through connectivity and merit.

📌 Technology Operations Lead (Victoria)
🏢 OET
📍 Victoria