Senior Complaints Leader — Hybrid Work & IDR Expert (Melbourne)

Senior Complaints Leader — Hybrid Work & IDR Expert (Melbourne)

06 Sep
|
The Warranty Group Australasia
|
Melbourne

06 Sep

The Warranty Group Australasia

Melbourne

The Warranty Group Australasia Pty Ltd. is seeking a Senior Complaints Leader based in Hawthorn East, Melbourne to lead the complaints function, manage complex disputes and exercise final IDR decision-making authority. You will coach a team of Complaints Officers, ensure RG 271 and AFCA guideline compliance, and deliver fair, timely customer-focused outcomes.

This role offers a hybrid work arrangement within a diverse, supportive culture with mentoring, parental leave, and education support.

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📌 Senior Complaints Leader — Hybrid Work & IDR Expert (Melbourne)
🏢 The Warranty Group Australasia
📍 Melbourne

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