Role: Engineering Manager - Pega Platform & Application Support

Experience: 12-18+ years overall, with 5+ years in Pega leadership/support

Key Responsibilities

- Lead Pega engineering and L2/L3 platform support teams.
- Own production stability, availability, performance and SLA adherence.
- Manage major incidents, technical escalations, RCA and problem management.
- Provide technical leadership for Pega Platform, application integrations, deployments and upgrades.
- Drive automation, operational excellence and reduction in recurring incidents/MTTR.
- Partner with architecture, DevOps, cloud, infrastructure and business teams.
- Mentor engineers and build a high-performing technical support organization.

Required Skills

- Solid Pega Platform/PRPC experience.
- Pega production and platform support experience.
- Pega application architecture and troubleshooting.
- L2/L3 support and ITIL processes.
- SQL, APIs/integrations and performance troubleshooting.
- CI/CD, cloud and deployment experience is preferred.
- Strong stakeholder management and people-leadership skills.
- Pega CSA/CSSA certification preferred.

Pay: $100,000.00 - $150,000.00 per year

Work Location: In person

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📌 Engineering Manager - Pega Platform Support - Virtusa Consulting & Services Pty Ltd (Sydney)
🏢 Polluxa
📍 Sydney