Contract Performance & Insights Analyst (City of Monash)

Contract Performance & Insights Analyst (City of Monash)

06 Sep
|
Jobtailor
|
City of Monash

06 Sep

Jobtailor

City of Monash

Jobtailor seeks a data-driven BI analyst to deliver reporting on contact centre performance, trends, and SLA outcomes. You will build dashboards, analyse large datasets, and provide insights to improve operations.

You will collaborate with Customer Operations, Continuous Improvement, Technology, and Data teams to translate data into actionable recommendations for monthly and quarterly reviews, and drive process improvements.

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📌 Contract Performance & Insights Analyst (City of Monash)
🏢 Jobtailor
📍 City of Monash

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