- Lead and manage hotel services operations, including housekeeping and hospitality
- Ensure high-quality, resident-focused service delivery
- Assist with recruitment, onboarding, rostering, performance management and development of hotel services staff
- Ensure compliance with Aged Care Quality Standards, infection control requirements and occupational health and safety legislation
- Assist with audits, corrective action plans, quality assurance and continuous improvement initiatives
- Coordinate administrative processes for admissions, resident tours, stock control and daily operations
- Foster communication and teamwork with staff, residents, families, contractors, allied health professionals and management
- Assist with monitoring and managing budgets, supplies and resources
- Promote a safe working environment through incident management, manual handling, PPE use and staff training
- Coordinate and deliver mandatory and ongoing staff training with education and clinical leaders
- Support and promote Palm Lake Care's philosophy, values and workplace culture

Requirements

- Minimum 3 years supervisory or managerial experience of hospitality/hotel services operations, ideally within a regulated environment
- Minimum 1 year of experience in a senior administrative role
- Experience assisting with staff recruitment, onboarding, rostering, performance management and team development
- Excellent written and verbal communication skills
- Refined interpersonal skills
- Confidence to deliver staff training and development sessions
- Current National Police Check and Drivers Licence
- Strong organisational skills and attention to detail
- Positive attitude,



initiative, and solutions/continuous-improvement approach
- Previous experience in aged care or healthcare setting, with knowledge of Aged Care Quality Standards
- Certificate IV in Training and Assessment
- Business management or OH&S; qualifications
- Valid national police check and pre-employment medical assessment
- Willingness to work in a smoke-free workplace

Core Competencies

Demonstrates expertise in managing hotel services operations with a focus on compliance with Aged Care Quality Standards and effective staff training. Proven ability to foster teamwork and communication while ensuring high-quality service delivery and continuous improvement.

Highest-signal resume keywords

- Hotel Services Operations Management
- Aged Care Quality Standards Compliance
- Staff Recruitment and Development
- Certificate IV in Training and Assessment
- Budget Management

ATS Optimization Keywords

Hard Skills

- Housekeeping Management
- Hospitality Operations
- Performance Management
- Quality Assurance
- Infection Control
- Occupational Health and Safety
- Administrative Coordination
- Incident Management
- Stock Control
- Training Delivery

Soft Skills

- Excellent Communication Skills
- Refined Interpersonal Skills
- Strong Organisational Skills
- Positive Attitude
- Initiative

Certifications & Qualifications

- Current National Police Check
- Drivers Licence
- Business Management Qualifications
- OH&S; Qualifications

Industry Keywords

- Aged Care
- Healthcare Environment
- Continuous Improvement
- Resident-Focused Service
- Smoke-Free Workplace

#J-18808-Ljbffr

📌 Service Manager (Bargara)
🏢 Jobtailor
📍 Bargara