Customer Support & Warehouse Operations Manager

This is a full-time Customer Support & Warehouse Operations Manager role at EZYPole, a agile manufacturing company located in Dandenong South, VIC. In this position, you will take ownership of the smooth day-to-day operations and efficient management of the company's warehouse and logistics functions, while also supporting our customers. Reporting directly to the EZYPole Director and working closely with Sales, Design, Production, Installations and Customer Support, you'll ensure work flows efficiently throughout the business, and lead a team of 2-4 warehouse and install assistants.

Key responsibilities

50% on the warehouse floor, 50% in the office on logistics

Owning the customer service experience via phone and email

Assigning the storing and dispatch of goods and materials

Preparing logistics quotes, and overseeing packing and dispatch accuracy and timeliness

Maintaining proper inventory levels and updating stock records

Operating forklifts and other warehouse equipment safely and efficiently

Leading daily warehouse tasks such as housekeeping and general administration

Supporting the Sales Team with logistics quotes and order processing





Identifying and implementing improvements to warehouse processes and procedures

Leading and developing a team of 2-4 warehouse and install assistants

About you

2-3 years' experience in a similar role, preferably warehouse, production or logistics

Experience leading or managing warehouse staff

Strong organisational and time management skills to handle multiple tasks effectively

Good numerical and data entry skills with an eye for detail

Forklift licence and experience operating warehouse equipment

Excellent communication and teamwork abilities

Adaptable and willing to take on a variety of responsibilities

Physical fitness to perform manual handling duties

About us

EZYPole is a leading manufacturer of innovative pole solutions for a range of industries. With over 16 years of experience, we pride ourselves on our quality products, exceptional customer service and commitment to sustainability. As a growing company, we offer exciting career opportunities for ambitious and dedicated individuals to contribute to our continued success.

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📌 Customer Support & Warehouse Operations Manager (Melbourne)
🏢 EZYPole
📍 Melbourne