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Project Officer - Patient Experience and Wellbeing

Date: 4 Sept 2026

Project Officer - Patient Experience and Wellbeing
• Fixed term (12 month), part-time opportunity - 4 days per week, 64 hours per fortnight
• Parkville location, with excellent public transport access
• Up to $85,597 per annum (prorated for part time) + salary packaging + super + 5 weeks annual leave

The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.

About the team
The Peter Mac Patient Experience and Wellbeing Department leads a range of high-impact work in three streams: patient experience, consumer engagement, and wellbeing. Our work includes developing programs, services and policies that recognise the influence of the social determinants of health and support more equitable health outcomes for patients and carers. We are a diverse and motivated team that shares a goal of improving the care experience of people with cancer.

About the role
As the Project Officer, you will work closely with the Senior Project Officer on multiple projects and programs, mostly within the wellbeing workstream. Working alongside patients, clinicians, community partners and Peter Mac colleagues, you will improve the wellbeing and care experience of people with cancer and their carers. Initial priorities will include continued delivery of a project to improve the accessibility of our Peter Mac Men’s Shed for people with disability, as well as supporting the implementation of an innovative Social Prescribing pilot and a new patient orientation program.

This is an exciting opportunity to build your project management and stakeholder engagement skills while contributing to initiatives that improve the lives of people affected by cancer.

A regular day will see you:

- Provide high-quality administrative support with project documentation and resources, including project plans, meeting materials, presentations and progress reports
- Work collaboratively with patients, families, carers, clinicians and external service delivery partners to support project outcomes
- Monitoring progress and helping to keep projects on track
- Gathering feedback and identifying opportunities to improve services and programs

About you
You’re an organised and motivated professional who enjoys working with a diverse range of people and contributing to projects that make a real impact. You can balance competing priorities, build strong relationships and bring a practical approach to getting things done.

You’ll bring with you:

- Demonstrated experience supporting projects, programs, service improvement initiatives or administrative activities.
- Well-developed organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
- Robust written and verbal communication skills, with the ability to tailor messages to different audiences.
- Ability to build positive working relationships with a diverse range of stakeholders.
- Understanding of, or willingness to learn about, patient-centred care and consumer participation in healthcare.

Our benefits
We offer a range of benefits which support our people both personally and professionally, including:

- Up to $11,660 in salary packaging to increase your take home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program




- Public transport options at our doorstep and end of journey facilities
- Onsite eateries and coffee shops and inviting rooftop garden spaces
- Pathways for professional development and new career opportunities
- Five weeks annual leave (pro-rata for part time) and 17.5% leave loading

Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!

All appointments are made subject to a satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.

For a confidential discussion about this role, Liam Beecroft, Senior Project Officer – Patient Experience and Wellbeing at

We will screen applications as we receive them.

Position Summary

This position supports the delivery of projects and service improvement activities acrossmultipledepartment workstreams. Working underthedirection of senior staff, the Project Officer will contribute to project planning, implementation, stakeholder engagement, evaluation, and reporting activities. The position will coordinate project activities, draft documents, and support service delivery as required. It involves contact with patients and carers, including people with lived experience as partners in service design and delivery.

This position is required to work in-person at our Melbourne Campus most of the time. This position is predominantly on-site given the patient facing nature of the role. However, flexibility can be explored based on the nature of the request in conjunction with operational requirements.

Health and Allied Services Managers and Admin Enterprise Agreement

Classification or Salary Range

HS3

Immunisation Category B

Key Relationships

Internal

- Patient Experience and Wellbeing department
- Project Management Office
- Victorian Adolescent and Young Adult Cancer Service
- Australian Cancer Survivorship Centre
- Communications department
- Clinical staff of all disciplines
- Peter Mac volunteers
- Research staff from relevant disciplines

External

- Patients, carers, and family members
- Staff from various project partner agencies. This could include government departments, community services,commercial entities, oracademic institutes

Skills

- Understanding of the healthcare environment, including working collaboratively across disciplines
- Demonstrated experience supporting projects, programs, service improvement initiatives or administrative activities.
- Well-developed organisational and time management skills, with the ability to manage competing priorities and meet deadlines
- Strong written and verbal communication skills
- Ability to build positive working relationships with a diverse range of stakeholders
- Understanding of, or willingness to learn about, patient-centred care and consumer participation in healthcare
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Teams
- Tertiary qualifications in health, human services,



health management, project management, or similar
- Experience working in a health service in a project or administrative capacity
- Familiarity with quality improvement, consumer engagement or patient experience programs.
- Experience supporting meetings, committees or working groups

Key Accountabilities

Professional Practice

- Support the planning, coordination and delivery of projects that improve patient experience and wellbeing
- Assist with project documentation including project plans, action registers, meeting papers, risk logs and progress reports
- Monitor project milestones and provide administrative and coordination support to ensure deliverables are achieved
- Collect, organise and maintain project information and records
- Identify and elevate any potential risks or issues related to project or service delivery
- Any other duties as required that meet relevant standards and recognised practice

Communication & Teamwork

- Support meaningful involvement of patients, carers and consumer representatives in projects and initiatives
- Prepare communications, presentations, meeting materials and reports for stakeholders
- Assist in delivery of meetings and presentations with internal and external stakeholders
- Maintain positive working relationships with internal and external stakeholders
- Contribute to a collaborative, respectful and inclusive workplace culture

Learning & Development

- Participate actively in departmental planning, meetings and professional development activities
- Identify opportunities to improve workflows, sharing ideas with colleagues
- Assist in promoting consumer-centred approaches across Peter Mac
- Participate in professional development activities through the Project Management Office

Quality & Safety

- Maintain an understanding of individual responsibility for safety, quality and risk, and contribute to organisational quality and safety initiatives
- Fulfil your roles and responsibilities as described in the Peter Mac World’s Best Cancer Care (Clinical Governance) Framework
- Follow Peter Mac's safety, quality and risk policies, procedures and guidelines
- Escalate concerns regarding safety, quality and risk to appropriate staff member, if unable to resolve yourself
- Comply with the National Safety and Quality Health Service Standards and other regulatory requirements
- Work in accordance with the Data Accountability Framework to maintain data integrity
- Escalate safety, quality and risk concerns to the appropriate staff member if you cannot resolve them directly
- Participate in quality audits and compliance monitoring activities (as required)
- Pursue opportunities for continuous improvement

Additional Duties

- Demonstrate commitment to Peter Mac’s organisational values, including performing to an exceptionally high work ethic and focus on collaboration and mutual respect
- Actively contribute to Department activities, meetings, and workplan including ad-hoc duties asrequired
- Support delivery of the department’s patient-facing services when required

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

The Peter MacCallum Cancer Centre acknowledges the traditional owners of the land on which our five sites are located throughout Victoria. We recognise their strength and resilience and pay our respects to their Elders past and present.

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📌 Project Officer - Patient Experience and Wellbeing (Melbourne)
🏢 Peter MaCallum Cancer Cente - Peter Mac
📍 Melbourne