Venue Managers

STEAKHOUSE BLACKTOWN PTY LTD

Shop 4005/17 Patrick St, Blacktown NSW 2148, Australia

Permanent Full time

Base pay $78,000 - $83,000

Salary Package: $78,000 - $83,000 AUD

Business Overview

STEAKHOUSE BLACKTOWN PTY LTD is part of the Volcanos family of steakhouses. Located in Blacktown, NSW, Volcanos Steakhouse has rapidly established itself as a popular destination for meat lovers. The restaurant offers a menu featuring premium steaks, succulent ribs, bold burgers and a range of accompanying dishes, operating as a halal restaurant and catering to a diverse range of customers. All dishes are prepared using quality ingredients and served in a vibrant, contemporary atmosphere.

They are seeking a skilled and dedicated Venue Managers to lead their front‑of‑house operations. This role involves overseeing daily service, supervising and supporting staff, and ensuring guests enjoy a premium dining experience through excellent service standards and smooth operational management.

Key Responsibilities

- Plan, organise, and oversee daily front‑of‑house service operations.
- Supervise, train, and roster supervisors and wait staff to support effective service delivery.
- Promote and monitor service standards to enhance customer satisfaction and guest loyalty.




- Act as the point of contact for escalated guest concerns and manage customer relations.
- Ensure compliance with occupational health and safety and service‑related regulations.
- Liaise with the Bar Manager and kitchen leadership to coordinate seamless service between bar, dining room, and back‑of‑house operations.
- Implement and review procedures to improve efficiency, customer experience, and team performance.
- Monitor consumables relating to FOH service and ensure adequate stock levels.
- Provide operational reports to the General Manager on FOH performance, staffing, and customer feedback.

Requirements

- Experience in front‑of‑house or hospitality management within a large restaurant or venue.
- Strong leadership and communication skills to manage supervisors and wait staff effectively.
- Demonstrated knowledge of service standards, guest relations, and OH&S; compliance in hospitality.
- Ability to resolve customer issues professionally and enhance guest satisfaction.

Skills

- Conflict Resolution
- Customer service
- Excellent Communication Skills
- Food and beverage operations
- Leadership
- OH&S; Compliance
- Operational management
- Service Standards
- Staff supervision
- team roster planning

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