Job Description

Job Description

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Job Location: Brisbane, Melbourne, Sydney

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Location Flexibility: Multiple Locations in Country

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We are Fujitsu

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We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

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About The Role

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We are seeking a ServiceNow Principal Consultant to drive opportunities across CASE Accounts and lead and manage CASE team members working to deliver ServiceNow technical services to ensure a high degree of satisfaction to the customer, while being a role model to other consultants.

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This role offers hybrid working.

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Location: Sydney, Melbourne, Canberra or Brisbane

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Responsibilities And Accountabilities

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- Acting as a senior strategic advisor, governance authority, and capability leader for customer ServiceNow platforms.
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- Build and maintain trusted advisor relationships with executive sponsors, business leaders, Platform Owners, and Service Owners.
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- Create and drive ServiceNow Strategic Roadmaps that maximise platform adoption, business outcomes, and return on investment.
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- Establish and mature platform Governance and Operating Models that improve decision-making, accountability, prioritisation, and time-to-value.
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- Facilitate executive, strategic, and technical governance forums including Steering Committees, Demand Boards, and Architecture Review Boards.
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- Identify and drive opportunities to improve platform adoption, utilisation, automation, innovation, and business value.
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- Define and track platform success measures through KPI frameworks, maturity assessments, and executive dashboards.
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- Provide thought leadership and contribute to the continual evolution of the CASE service portfolio, methodologies, and governance frameworks.
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- Mentor and coach CASE Consultants and Leads to strengthen advisory capability, executive engagement, strategic thinking, and customer outcomes.
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Key Experience And Qualifications

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- 5- 10 years successful ServiceNow support/delivery
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- General understanding of ServiceNow licensing
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- Self-motivation to proactively utilise the ServiceNow and Enable training tools with a can-do attitude, to embrace the opportunities that arise when working for a dynamically growing organisation
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- Demonstrated effective interpersonal and communication and negotiation skills
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- A clear understand of ITIL Service Management practices with specific focus on Incident, Change and Problem Management
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- Experience in providing application support in ServiceNow
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- Experience in prioritising competing demands and achieve results with customer focused approach
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- Solid business acumen, analytical mind focused on problem-solving, strong technical skills and customer presentation skills
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- Successful teamwork experience and intuitive understanding when to elevate
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- Experience across multiple ServiceNow releases ideally from Orlando to most recent release, ability to clearly articulate release updates and impacts to customers
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Technical Advisory Pathway

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- IT Degree, relevant tertiary education in Computer Science or relevant experience.
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- ServiceNow Sales & Messaging Foundation Accreditation
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- ServiceNow Sales or Presales Acreditation in 4+ Product Line
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- ServiceNow CSA
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- ServiceNow CIS x 4 - ITSM + HRSD + CSM + Any Other
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- ServiceNow Pro Suite x 3- ITSM + HRSD + CSM
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- ServiceNow Pro Plus Suite x 3 - ITSM + HRSD + CSM
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- Fujitsu People Leader Development Training as per region
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- Certified to deliver 4+ CASE technical entitlements
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Business Advisory Pathway

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- ServiceNow Sales & Messaging Foundation Accreditation
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- ServiceNow Sales or Presales Acreditation in 4+ Product Line
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- Fujitsu People Leader Development Training as per region
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- Certified to deliver 3+ CASE business entitlements
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Nice To Have

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- ServiceNow CAD
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- ServiceNow Expert Programs - ArchX, CWA, CTA or CMA
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- Business Domain Certifications (eg ITIL, Scrum Master, PRINCE2)
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Why Fujitsu?

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We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

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- We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
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- We offer tailored career paths across our global organization to support your professional and personal growth.
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- Our customers trust us. We have an excellent reputation across the region and globally.
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- Best in-class reward and recognition programs versatile work, volunteering leave, and more.
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- We live our values of aspiration, trust, and empathy, all day, every day.
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Commitment to Diversity, Equity and Inclusion

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As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

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Relocation Supported: No

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Visa Sponsorship Approved: No

📌 Principal Consultant, Case (Canberra)
🏢 Fujitsu
📍 Canberra