Position: IT & AV Support Technician

Location: Caribbean Drive, Scoresby, Melbourne, VIC 3179

systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing excellent customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.

Responsibilities (but not limited):

- Provide Level 2 desktop support at client's office
- Provide helpdesk and remote support for IT and AV equipment
- Complete project tasks as instructed by the client
- Occasional after-hours work with appropriate compensation

Requirements:

- Pro-active, customer focused, and comfortable dealing with end users directly




- Able to describe issues clearly to end users and client management, and report on results effectively
- 2+ years experience in IT helpdesk role or technical support role
- Comfortable working in a team
- Microsoft MCP certification preferred
- Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
- Experience with AV systems and providing meeting support
- Experience with helpdesk ticketing systems including ServiceNow
- Diploma/Degree in Computer Science/Information Technology is preferredbut not essential

About Us

systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.

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📌 IT Support Engineer Melbourne
🏢 systemsGo
📍 Melbourne