Customer Experience Transformation Lead (AI & Automation) (Melbourne)

Customer Experience Transformation Lead (AI & Automation) (Melbourne)

06 Sep
|
Officeworks
|
Melbourne

06 Sep

Officeworks

Melbourne

Officeworks Ltd is seeking a strategic Continuous Improvement Manager to lead transformational initiatives across our Customer Contact Centre. You will drive AI, automation, self-service solutions, and data-driven process improvements to enhance the customer experience and efficiency.

Reporting to the Head of Customer Operations, you will shape a robust improvement roadmap in collaboration with our managed service provider.

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📌 Customer Experience Transformation Lead (AI & Automation) (Melbourne)
🏢 Officeworks
📍 Melbourne

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