Senior Officer, Customer Care (ASK La Trobe)

- Australia, Vic
- Sep 4, 2026

About La Trobe University

La Trobe University La Trobe University (LTU) is an emerging educational institution and is known for its passion in giving excellent education by enriching the minds of the students and improving their natural talent and skills. They...

- Full time/Part-time (3 days min.), casual position for an immediate start
- Peak period coverage between end of November 2026 – March 2027 between
- Contact Centre Services between 8:00am – 7:00pm
- Higher Education Officer Level 5 casual rate $55.67 per hour + super

Duties:

- Deliver an end-to-end customer experience in a quick-paced and high-volume environment through supporting all inbound and outbound enquiries (phone, face to face, CRM, live chat)
- Promptly and professionally respond to and resolve queries using comprehensive knowledge and available resources, ensuring timely and accurate information is conveyed to students
- Proactively develop, maintain and apply a thorough working knowledge of business-related information including programs, policies and procedures and ensure all university regulatory and procedural requirements are met.
- Work collaboratively within the team and as a member of the ASK La Trobe to facilitate efficient and effective customer service delivery to students and administrative support staff in the University.
- Requirement to be available full time for peak periods between December 2026 (including 24 & 28-31 December 2026 for VTAC rounds) up to February/March 2027.



Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.
- Incumbent must be available to work between the hours of 8:00am – 7:00pm Monday to Friday.

Selection criteria:

The successful candidate must demonstrate possession of the following knowledge and skills:

- Completion of an undergraduate degree with some relevant work experience; or an equivalent combination of relevant experience and/or education/training.
- Excellent communication, written and verbal skills, with a demonstrated customer service focus and solution orientated approach.
- Excellent interpersonal skills, including the ability to develop cooperative working relationships with colleagues and stakeholders.
- Ability to provide accurate and timely advice in response to enquiries from both internal and external students and stakeholders.
- High level of proficiency in computer software packages, including word processing, spreadsheets and databases.
- Flexible approach to individual and team task allocations and priorities.

Applicant must have full working rights in Australia for the full duration of the appointment.

Why La Trobe:

- Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact.
- Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics
- Help transform the lives of students, partners and communities now and in the future

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📌 Senior Officer, Customer Care (ASK La Trobe) (Melbourne)
🏢 La Trobe University
📍 Melbourne