Telephony & Workforce Technology Specialist | Hybrid Role (Melbourne)

Telephony & Workforce Technology Specialist | Hybrid Role (Melbourne)

06 Sep
|
VicRoads
|
Melbourne

06 Sep

VicRoads

Melbourne

VicRoads is seeking a Technology Specialist - Telephony & Workforce to support and enhance the platforms powering our Contact Centres and Service Centres. You will maintain performance, stability and security of systems like Amazon Connect and Verint, while driving automation and improvements.

Reporting to the Technical Product Owner, you will collaborate with vendors and stakeholders to coordinate changes, patches and upgrades, and help deliver outstanding customer experiences across Victoria.

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📌 Telephony & Workforce Technology Specialist | Hybrid Role (Melbourne)
🏢 VicRoads
📍 Melbourne

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