**Role type:** Full-time, Continuing
**Department:** Student and Scholarly Services -Deputy Vice-Chancellor Education Portfolio
**Salary:** Senior Manager 2packagep.a.including17% super

- Shape an institution-wide student administration portfolio / lead transformative, data-informed services / influence exceptional experiences for diverse student cohorts.
- Join us to lead a high-impact portfolio,modernisingstudent services and shaping a sector-leading experience.
- Investing inyou-17% superannuation,benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne

We take pride in our people, who all contribute to our mission tobenefitsociety through the transformative impact of education and research. Discover more via our website.

Your next career opportunity

This is a fantastic opportunity to make a positive impact on studentsatThe University of Melbourne.In this pivotal leadership role, you willbe responsible forUniversity-wide student administration across the full enrolment lifecycle.

You will drive service innovation, technology-enabled transformation, and continuous improvement that measurably enhances student and staff experiences. You will influence strategy, partner with seniorleadersand lead a large, skilled team to deliver exceptional outcomes.

What you will deliver:

- Lead end-to-end student administrative services, ensuring high-quality, timely, and consistent support across the entire student lifecycle.
- Develop and execute strategy for student administration, informed by stakeholder feedback, benchmarking and best-practice standards across the sector.
- Build and lead a high-performing, future-ready workforce through effective planning, capability development, performance management and succession strategies.
- Drive transformation and service innovation, optimising processes, channels and technologies to improve experience and efficiency.
- Ensure robust governance, compliance, reporting and risk management for student administration,



including business ownership of key enterprise systems.

You may a great fitifyou:

- Hold a relevant graduate qualification and extensive leadership experience in complex, multi-stakeholder organisations, preferably higher education.
- Demonstrateleadership of shared services and serviceoptimisation, with a focus on improving efficiency,qualityand staff capability.
- Have robust experience in leading change management and continuous improvement initiatives in highly regulated settings, withdemonstratedability to reduce risk and deliver positive outcomes.
- Have a track-recordof driving technology and service innovation initiatives thatimproveaccess,efficiencyand compliance. This includes initiatives that deliver measurable efficiencies or customer improvements.
- Have a proven ability totranslate strategy intoprioritisedworkprogrammeswith robust governance and measurable outcomes.
- Have deep experience in building andmaintainingeffective working relationships and buy-in with senior stakeholders through influential engagement.

For furtherinformationplease refer to the attached PD.

What we offer you:

- Build future financial security with 17% superannuation.
- Supportivework arrangements underpinned by our commitment to inclusion and well-being.
- Career development opportunities, including access to a range of tailored programs.
- Progressive, considerate leave provisions to empower your work-life balanceand well-being, including leading parental leave, gender affirmation leave and cultural leave.
- Salary packaging and access to a range of discounted services including Bupa health insurance,



and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company.
- Health and well-being services including a leading Employee Assistance Program.

Your new team - Student Administration

Student Administration sits within Student and Scholarly Services, part of the Deputy Vice-Chancellor (Education) portfolio.

We enable high-quality, end-to-end services that support students from first enquiry through to graduation and beyond. Our teams collaborate closely with faculties,schoolsand Chancellery to deliver consistent, student-centredadministrative experiences.

We value mission focus, serviceexcellenceand working better together to continually improve how we support our community. As part of this leadership group, you will shape strategy,cultureand innovation across the University-wide portfolio.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We'recommitted to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians. VisitourIndigenous staff page to learn more aboutour investment and support for Aboriginal and Torres Strait Islander staff.

Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at

Applytoday,andjoin a communitythat'sshaping the future.

Applications close:

Sunday 13th September 2026 at11:55 PM;Melbourne time zone.

Position Description:

PD - JR- Director, Student Administration.pdf

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📌 Director, Student Administration (Melbourne)
🏢 University Of Melbourne
📍 Melbourne