• Deploy, configure, and support Microsoft Copilot solutions across M365 and custom Copilot use cases
• Build and integrate AI solutions using Azure AI services, Copilot Studio, and Azure AI Foundry
• Operate and monitor AI workloads to ensure reliability, performance, and responsible usage
• Support the AI solution lifecycle, including deployment, updates, and optimisation in Managed Services environments
• Implement monitoring, logging, and alerting for AI services and copilots to detect issues and risks
• Collaborate with stakeholders to identify, prioritise, and deliver AI use cases that drive business value
• Apply governance, security, and compliance controls to AI workloads, including data protection and access management
• Maintain technical documentation, runbooks, and operational procedures for AI services
• Work closely with customers to implement and manage AI capabilities in production and ensure a high-quality managed services experience

Requirements

- 3–5 years’ experience in cloud engineering, AI engineering, or application support roles
- Experience delivering or supporting AI solutions in enterprise or consulting environments
- Experience with Microsoft Copilot, including M365 Copilot and Copilot Studio
- Working knowledge of Azure services including compute, identity, storage, and monitoring
- Experience building or supporting AI/ML or automation solutions using Python, APIs, or low-code platforms
- Understanding of AI governance, security, and compliance, including responsible AI principles
- Experience with monitoring, incident management, and operational support using ITIL practices
- Solid analytical and problem-solving capability with focus on automation and optimisation
- Familiarity with Microsoft Fabric, Purview, or data platform technologies




- Experience supporting Copilot rollout, adoption, or enablement initiatives
- Bachelor’s degree in IT, Computer Science, or related field (preferred education and experience)
- Microsoft Certified: Azure AI Engineer Associate (AI-102)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft 365 Certified: Fundamentals / Copilot-related certifications (desirable)
- Relevant cloud or AI certifications

Core Competencies

Demonstrates expertise in deploying and supporting Microsoft Copilot solutions and AI workloads, with a strong focus on governance, security, and compliance. Proficient in leveraging Azure services and implementing monitoring and operational procedures to ensure high-quality managed services.

Highest-signal resume keywords

- Microsoft Copilot Experience
- Azure AI Services Proficiency
- AI Governance and Compliance Knowledge
- Python and API Development
- ITIL Practices for Operational Support

ATS Optimization Keywords

Hard Skills

- Cloud Engineering
- AI Engineering
- Application Support
- AI/ML Solutions Development
- Monitoring and Incident ManagementAutomation Solutions
- Data Protection
- Access Management
- Operational Procedures
- Technical Documentation

Soft Skills

- Analytical Problem-Solving
- Collaboration with Stakeholders
- Focus on Automation and Optimisation

Certifications & Qualifications

- Microsoft Certified: Azure AI Engineer Associate (AI-102)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft 365 Certified: Fundamentals

Industry Keywords

- Managed Services
- Enterprise AI Solutions
- Consulting Environments
- Responsible AI Principles
- Cloud Solutions

Tools & Technologies

- Microsoft 365
- Copilot Studio
- Azure AI Foundry
- Microsoft Fabric
- Purview
- Low-Code Platforms

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📌 AI Ops Engineer (Sydney)
🏢 Jobtailor
📍 Sydney