SUPERLUPO is an exciting new bakery concept opening in Coburg North in October. As Store Supervisor, you’ll play a key role in launching the store and shaping our culture, service standards and customer experience from day one.

You’ll help build, train and develop a new team while overseeing the smooth day-to-day operation of the store. Working closely with the management team, you’ll take ownership, solve problems and make decisions with confidence, while helping the business grow.

We’re looking for someone who understands that great hospitality starts with a great team - a hands-on leader who communicates clearly, leads by example and genuinely enjoys developing people.

Key responsibilities

- Lead, motivate and support the SUPERLUPO front-of-house team
- Provide ongoing training and development
- Ensure team members understand service standards, products and procedures
- Allocate daily tasks and ensure the team is organised and prepared for service
- Provide regular feedback and support team developmentLead by example and help create a positive, respectful and supportive team culture
- Deliver an exceptional customer experience and maintain high service standards
- Build positive relationships with customers and create a welcoming environment
- Confidently manage customer enquiries, feedback and complaints
- Oversee the smooth running of the store during service, including opening and closing procedures

About you

- At least 1 year of experience as a Supervisor, Assistant Manager or similar leadership role
- Strong leadership and people-management skills
- Excellent communication and problem-solving skills




- Confidence making decisions and working independently
- A genuine understanding of the importance of training and developing a team, with the ability to provide ongoing coaching and feedback
- High standards of presentation, cleanliness and attention to detail
- A hands-on approach and willingness to work alongside the team
- The ability to work effectively in a fast-paced hospitality environment
- The prospect to be part of the launch team for an exciting new bakery concept
- The opportunity to establish the culture, service standards and team from day one
- A positive, supportive and collaborative team environment
- Clear opportunities for career growth as the business develops

- Staff discounts, espresso coffee and a daily team meal
- Free onsite parking
- No late nights - daytime trading hours only

About us

SUPERLUPO is an exciting new bakery and retail concept opening in Coburg North this October. Coburg will be the flagship store with opportunity to see the brand expand and be placed at major events in Melbourne such as the Grand Prix and Australian Open.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How much notice are you required to give your current employer?
- How many years' experience do you have as a Hospitality Supervisor?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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📌 Store Supervisor (Melbourne)
🏢 The Newlands Quarter
📍 Melbourne