You will act as a vital bridge between Operations and HR. Your primary mission is to partner with Managers and Team Leaders to optimise workforce productivity, reduce operational churn, and build a resilient workplace culture.

Key responsibilities

Manage grievances and support employee mental health in high-stress environments

Design high-volume recruitment pipelines and retention strategies to combat high employee attrition

Guide and coach line managers through performance management, difficult conversations, and leadership development

Oversee and resolve complex employee issues, conduct investigations, and ensure fair work practices

Interpret workforce metrics and engagement data to spot risks, close skill gaps, and propose proactive solutions

Partner with operations to align performance management frameworks with core call centre metrics (e.g., Average Handling Time, Customer Satisfaction scores)

About you

3 to 5+ years of HR generalist or business partner experience,



ideally within a quick-paced BPO, contact centre, retail, or hospitality environment

Ability to handle rapid organizational changes, massive shift structures, and large employee cohorts

Strong knowledge of local employment standards

Deep understanding of general business operations

High-level communication, conflict resolution, coaching, and strategic problem-solving skills

Bachelor's degree in Human Resources, Business Administration, or a related field

You must have the right to live and work in Australia to apply for this role. You must be willing to undergo background checks, including Police checks to apply for this role.

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📌 HR Business Partner (Melbourne)
🏢 Recognized
📍 Melbourne