Job Description

Permanent | National Australian Brand | Modern Product & Delivery Environment

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If you're a Business Analyst who thrives in fast‐moving, customer‐centric environments, where technology directly impacts Retail operations, supply chain, fulfilment, and digital experiences, this role will feel like home.

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This business is currently modernising its Enterprise systems across eCommerce, Supply Chain, ERP, CRM, and Retail Operations, and we're searching for a Technology‐savvy BA who can bring structure, clarity, and delivery discipline across these product domains.

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You'll work across Technology, and key business functions such as Retail Operations, Supply Chain & Logistics, Warehousing, Customer, and Digital, helping uplift BA practices and shaping how the business delivers change. You'll join a collaborative BA team with strong knowledge transfer and work with a hands‐on leader, so if you enjoy being the connective tissue between commercial Retail operations, digital channels, and technology delivery, you'll thrive here!

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Retail, Supply Chain & eCommerce Initiatives

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- Map and improve processes across Retail operations, supply chain & logistics, inventory, replenishment, fulfilment, order management, store operations, eCommerce, and customer experience.
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- Work closely with SMEs to understand pain points in ERP, CRM, Enterprise Business Systems,



and eCommerce platforms.
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- Shape requirements that directly influence how products move, how customers buy, and how stores operate.
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Requirements & Discovery

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- Lead workshops and discovery sessions across multiple business units.
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- Analyse current‐state processes and identify improvement opportunities.
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- Produce high‐quality artefacts: BRD's, user stories, acceptance criteria, process flows, wireframes, data mapping Break down features into explicit, dev‐ready stories.
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Solution Design & Technical Analysis

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- Partner with Business Teams & SME's, Engineering and Architecture to validate feasibility.
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- Define and document BRD's, functional specs, data flows, integration requirements, and API artefacts.
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- Support API and integration design discussions across ERP, CRM, OMS, and eCommerce platforms.
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Stakeholder Engagement & Communication

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- Build strong relationships across national retail, supply chain, and digital teams.
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- Translate technical concepts into business language (and vice versa).
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- Support pipeline planning and capacity discussions with the Head of Delivery.
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We're seeking BA's who bring experience working as a Business Analyst in Retail, Supply Chain, Logistics, eCommerce, or ERP/CRM‐heavy environments, .

📌 Business Analyst (Retail, ERP, Supply Chain, eCommerce) (New South Wales)
🏢 RONIN Dynamics
📍 New South Wales