Account Manager - Managed IT Services

Cititec Pty Ltd | Thomastown, VIC (with regular client-site travel) | Full-time, Permanent

About Cititec

Cititec has been delivering managed technology services to small and medium Australian businesses for over 25 years. We're ISO/IEC 27001 and ISO 9001 accredited, and we build long-term, trusted partnerships with our clients rather than one-off support relationships. We're a growing business, and we're looking for smart, enthusiastic people who want to contribute to that growth. Find out more about us and the services we offer at cititec.com.au.

The Role

We're hiring an Account Manager to own the relationship, retention and growth of a portfolio of Cititec clients. This is a relationship and coordination role, not a technical one; you'll drive strategy conversations, proposals, renewals and day-to-day client experience, working alongside our senior technical leadership for the technical detail behind the scenes. You don't need to be the expert in the room; you need to make sure the right conversation happens, on time, and is delivered professionally.

What You'll Do

- Own the relationship for an assigned portfolio of clients and become their trusted point of contact at Cititec.
- Run the annual ICT strategy review cadence for your clients, working with our technical leadership on the content.
- Manage the end-to-end proposal and quoting process, and present proposals professionally and confidently.
- Track renewals, growth opportunities, and client satisfaction across your book.
- Represent Cititec's values (Teamwork, Relationships, Accountability, Communication) in everything you do.

What We're Looking For

- An exceptional communicator,



written and verbal.
- A natural relationship-builder who delivers genuinely excellent customer service.
- Meticulous attention to detail: CRM hygiene and follow-through matter here.
- A real appetite to learn, grow, and take on more responsibility over time; genuinely invested in your own development, not just checking a box.
- A go-getter with real hunger and drive: someone who takes ownership of outcomes and pushes to make things happen, rather than waiting to be told.
- A genuine team player: cooperative, easy to work alongside, invested in the group's success as much as your own.
- Someone who works autonomously but knows when to ask: comfortable owning outcomes, and just as comfortable raising a hand when something's outside their depth.
- Comfortable holding a basic technical conversation from a business perspective: you don't need to be technical, but you do need to gather the right information and bring in the right person.

We've seen this role succeed when it's filled by someone with real potential, not just a matching résumé; prior experience in a formal Account Manager role isn't essential if you can demonstrate the traits above.

Nice to Have

- Experience in the MSP or broader IT services industry is genuinely valuable:



some technical exposure in this role is unavoidable.
- No industry background? We'll still want to talk to you if you're a confident, natural technology user.

What's On Offer

- $80,000-$90,000 + super, depending on experience, plus uncapped commission on top.
- A genuine growth path: this role has a defined path to owning our largest, most strategic client relationships.
- A stable, established business (25+ years) that's actively growing and investing in its people.

Why Our Team Stays

We asked our team why they stay. Here's what came back:

- A genuinely challenging, hands-on learning environment for people who enjoy solving real problems, not repeating the same ticket twice.
- Real space to work autonomously and be accountable for it, with room to push your own boundaries and grow.
- A safe place to learn and feel valued, not just managed: a collaborative team, backed by leadership that actually has your back.
- Learning through direct, practical experience, and the chance to genuinely contribute to real solutions and the business's growth, not just execute someone else's plan.
- Flexibility that respects life and family outside of work.
- The satisfaction of hitting real milestones and being able to look back on what you've actually built.

Requirements

- Permanent Australian resident, currently residing in Victoria.
- Must be prepared to undergo a Police Check, and a Working with Children Check if required.
- Valid Victorian driver's licence and access to a motor vehicle.

Apply

Learn more about Cititec and the work we do at cititec.com.au. To apply, click Apply on this listing.

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📌 Account Manager (Whittlesea)
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