IT Support Engineer – End User Computing (EUC)

Location: Brisbane, Australia / Toowoomba, Australia

Employment Type: Full-Time | B2B Contract

Experience: 3+ Years

Language: English – C1 Level

Joining: Immediate Joiners Preferred

About the Role

We are looking for experienced IT Support Engineers / End User Computing (EUC) Engineers to join our client's team in Australia.

The successful candidate will provide hands-on technical support to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

Key Responsibilities

- Provide Level 1/Level 2 IT support to end users.
- Troubleshoot Windows, desktop, laptop, application, and peripheral issues.
- Install, configure, maintain, and troubleshoot IT hardware and software.
- Support Microsoft Office 365 and common enterprise applications.
- Manage user accounts, passwords, and access-related issues.
- Troubleshoot network connectivity, printers, VPN, and other end-user issues.
- Log, update, and resolve incidents and service requests within agreed SLAs.
- Escalate complex technical issues to relevant Level 2/Level 3 teams.
- Perform hardware/software installations,



upgrades, and replacements.
- Maintain accurate documentation of incidents, resolutions, and IT assets.
- Provide professional and customer-focused support to users.

Requirements

- Minimum 3+ years of experience in IT Support / End User Computing (EUC).
- Solid hands-on troubleshooting and problem-solving skills.
- Good knowledge of Windows operating systems, Microsoft Office 365, hardware, and peripherals.
- Experience with ticketing/service management tools.
- Good understanding of basic networking and connectivity troubleshooting.
- Strong communication and interpersonal skills.
- English proficiency at C1 level.
- Ability to work independently and as part of a technical support team.
- Immediate availability is highly preferred.

Note: Candidates should have the appropriate authorization to work in Australia.

Available Positions

Brisbane, Australia

1 × Full-Time Position

1 × Backfill Position

Toowoomba, Australia

1 × Full time Position

1 × Backfill Position

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📌 IT Support Engineer (End User Computing) (Toowoomba Regional)
🏢 Future Cloud Technologies
📍 Toowoomba Regional