Job Description

Build a healthier, more profitable franchise network by coaching franchisees, driving accountability, and leading operational excellence across the Little Boomers Basketball system.

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Watch this video to learn more about the role: https://www.youtube.com/watch?v=qDjjbyZdjpE&feature;=youtu.be

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Who is Little Boomers Basketball?

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Little Boomers Basketball is Australia's most popular kids' basketball program. Our franchisees run weekly basketball classes for children aged three to twelve across Australia, with a mission to build life skills that go far beyond the court.

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Outcomes (What you'll be owning)

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- 1. Grow Franchisee Revenue and Hit the Agreed Profitability Benchmarkn n
- First 90 Days: Your goal will be to establish accurate revenue and profitability tracking for each franchise location.
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- Year 1 franchisees: achieve $85,000 in revenue (minimum) by end of Month 12.
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- Year 2 franchisees: achieve $120,000 in revenue (minimum) by end of Month 24.
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- Mature franchisees (24+ months): achieve an individually agreed annual revenue target by end of each financial year, agreed between Head Office, FSM and franchisee.
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- Profitability: once tracking is established, hit the agreed operating profit benchmark (excluding owner's compensation).
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- 2. Achieve & maintain an average franchisee satisfaction score of 8/10 or higher, with at least 90% franchisee survey participationn

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- Average Head Office support score of 80% or higher (equivalent to 8 out of 10).
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- At least 90% franchisee survey participation.
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- Relevant and agreed feedback converted into improvements.
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- 3. Respond to Every Franchisee Enquiry Within 24 Hours (Standard) or 3 Hours (Urgent)n

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- You are the primary point of contact for franchisees,



and franchisees rely on fast and quick support for day-to-day decisions.
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- Coordinates with Admin, Finance, IT, Marketing and other functions where necessary.
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- 4. New Franchisees Achieve 45 Enrolments at Grand Openingn

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- Franchise Success Manager supports new franchisees from agreements signed to their grand opening launch.
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Core

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- Leadership — sets clear expectations, builds alignment, holds others accountable, makes difficult decisions, inspires people toward a common goal.
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- Coaching & Developing Others — influences, challenges, supports and develops franchisees so they improve capability and achieve measurable business results.
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- Communication — listens actively, communicates clearly, simplifies complex ideas, influences others to take action.
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- Judgment & Decision Making — analyses situations, makes timely and well-reasoned decisions, exercises sound judgment, owns the outcome.
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- Commercial Acumen — understands business performance, identifies growth opportunities, makes commercially sound decisions.
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Supporting

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- Ownership — takes responsibility for outcomes, follows through on commitments, proactively solves problems without being asked.
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- Resourcefulness — finds practical solutions and achieves outcomes despite obstacles, limited resources or ambiguity.
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- Conflict Management — handles difficult conversations, resolves conflict professionally,



achieves win‐win outcomes while maintaining trust.
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- Relationship Building — builds trust, establishes credibility, develops solid long-term relationships with franchisees and Head Office.
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- Time Management — prioritises work, manages competing demands, consistently meets commitments and deadlines.
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- Detail Orientation — produces accurate work, notices important details, follows through without things being missed.
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- Coachability / Growth Mindset — seeks feedback, embraces learning, continuously improves personal performance and capability.
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- AI Fluency — uses technology and AI tools effectively to improve productivity, decision‐making and franchise coaching.
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Company Core Values

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- Own It — Owns results, good or bad. No excuses, no blame. Fixes mistakes fast.
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- Do What You Say — Keeps commitments. Actions match words, every time.
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- Grow or Die — Seeks feedback and keeps improving. Never a know‐it‐all.
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- Take Pride — Holds a high personal standard. Details matter; work gets done properly.
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- Respect — Treats everyone the way they want to be treated.
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Why work with us:

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- Be part of a mission that matters: helping kids build life skills that go far beyond the basketball court.
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- Get real decision‐making authority and autonomy in a smaller, agile franchise system.
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- Join one of the fastest‐growing sports franchises in Australia, with room to grow into new career opportunities.
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- Work directly with the CEO.
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- Flexible, with work‐from‐home options.
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Reports to: Emile (CEO)

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Location: NSW-based, minimum 1 day per week in the Earlwood office, plus occasional interstate travel to visit franchisees.

📌 Franchise Success Manager (New South Wales)
🏢 Little Boomers Basketball
📍 New South Wales