Matrix Education is now hiring casual Customer Service Representatives for our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta campus.

Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield & Parramatta

Casual | 3 – 4 days per week

Matrix Education is hiring part time Customer Service Representatives to join the team at our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta locations. Working hours are 3 to 4 days per week, including at least one weekend shift.

As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining solid relationships with all client bases. Full on-the-job training and support is provided.

Thepositionisidealforacustomerserviceprofessionalwhoislookingtotakethenextstepintheircareerandgrowwithinanorganisation.

What you’ll do…

- DaytodayoperationalmanagementoftheMatrixcampus.
- Respondingtoinboundtelephone,emailandfacetofaceenquiries.




- Makingoutboundsalesandengagementcalls.
- Ownershipofendtoendenrolmentmanagement,fromtriallessons,enrolmenttoretention.
- ManagementofcustomerprofilesandenrolmentsontheCRM.
- Deliveryofinternalcommunicationsatthecampuslevel.
- Providingsupporttostaffandstudentsonsite.

What you’ll need…

- Minimumtwoyears’experienceincustomerservice,administrationorcallcentre.
- Outstandingverbalandwrittencommunicationskills,withaconfident,politeandprofessionalapproach.
- Keenattentiontodetailwhendocumentingandenteringinformation.
- Abilitytoremaincalmandfocusedduringbusyperiods.
- Flexibleattitude,hard-workingandresultsdriven.
- Friendlyandapproachablenature–yougenuinelyenjoyhelpingothers.
- Strongproblem-solvingskills–youthinkonyourfeetandstaycomposedunderpressure.
- Greatmultitaskingabilities–handlingcallswhileupdatingsystemsandnotes.
- ExperienceusingCRMsystems(SalesforceCRMexperienceisabigplus).

A few of our perks…

- Convenient campus locations across Sydney,

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📌 Customer Service Representative (New South Wales)
🏢 Matrix Education
📍 New South Wales