General Manager – Field Services & Business Operations

General Manager – Field Services & Operations

The Jet Co | Marrickville, Sydney NSW
$120,000 – $135,000 + Super
Full-Time

About The Jet Co

The Jet Co is a growing Sydney-based exterior cleaning and property services business servicing residential, commercial and large-scale clients across Sydney.

We currently operate a fleet of four service vehicles with a team of field technicians supported by administration staff.

As one of NSW's highest-reviewed exterior cleaning companies, we have built a strong reputation and established customer base, with significant opportunity for further growth.

We are now looking for an experienced and commercially minded General Manager to take responsibility for the day-to-day operation of the business and help lead its next stage of growth.

This is a hands-on leadership position. We are looking for someone who enjoys being close to the operation, solving problems, developing people, improving systems and building a high-performing service business.

The Role

Reporting directly to the owner, you will have broad responsibility for the operational and commercial performance of The Jet Co.

You will be trusted to run the day-to-day business, manage the team, improve our systems and build the structure required as the company continues to grow.

A key early responsibility will be recruiting, onboarding and managing a dedicated sales professional to strengthen our sales capability and drive further growth.

Your responsibilities will include:

Taking overall responsibility for day-to-day business operations

Leading and managing field technicians and administration staff

Recruiting, onboarding and managing a dedicated sales professional

Developing and monitoring sales targets, KPIs and performance

Overseeing scheduling, workforce allocation and vehicle utilisation





Ensuring jobs are delivered efficiently, safely and to a high standard

Managing larger commercial projects and key client requirements

Resolving operational issues, customer escalations and staff matters

Monitoring labour costs, job profitability and operational expenditure

Improving business systems, processes and standard operating procedures

Overseeing fleet, equipment, maintenance and operational resources

Recruiting and developing additional team members as the business grows

Establishing clear accountability and performance standards throughout the company

Working with administration/accounts staff to maintain strong financial processes

Providing clear weekly reporting on operational, sales and financial performance

Identifying opportunities to improve profitability, productivity and customer experience

Working directly with ownership on growth strategy and the future direction of the company

What We're Looking For

We are looking for a strong operator and people leader who is ready to take genuine responsibility for the performance of a growing business.

Experience within commercial cleaning, facilities management, field services, trades, maintenance, landscaping, construction services, equipment hire or another service-based business would be highly regarded.

The successful candidate will ideally have:

Demonstrated experience managing operational teams

Strong leadership and people-management capability

Experience recruiting, developing and holding staff accountable





Strong commercial and financial understanding

Experience managing KPIs, budgets and business performance

The ability to understand job profitability and control operational costs

Excellent organisational and problem-solving skills

Experience implementing and improving business systems and processes

Confidence dealing with customers and commercial clients

The ability to make decisions independently and take ownership of outcomes

Experience managing or building a sales function would be highly regarded

A practical, hands-on management style

Most importantly, we are looking for someone who takes ownership and gets things done.

When a vehicle breaks down, a team member calls in sick, a major client needs something resolved or the schedule suddenly changes, you will have the authority and responsibility to find the solution.

The Chance

This is an opportunity to take a senior leadership position in an established business while it is still at a size where your decisions will have a direct and visible impact on its success.

The foundations are already in place. An established customer base, strong reputation, experienced field team, vehicles, equipment and administrative support.

The next stage is about strengthening management, building the sales function, improving systems and developing the structure required for continued growth.

You will have genuine responsibility and autonomy, direct access to ownership and the opportunity to build the operation rather than simply inherit a corporate management structure.

As the business grows, there is significant opportunity for the position to grow with it.

Remuneration

$120,000 – $135,000 + superannuation

A performance-based incentive may be applicable.

Remuneration will depend on experience and demonstrated capability.

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📌 General Manager – Field Services & Business Operations (New South Wales)
🏢 The Jet
📍 New South Wales