Job Description

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- Build cadences, trackers and meeting rhythms for Communications operations
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- Refine reporting and alignment rituals so the right people receive the right information at the right time
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- Keep daily work, review cycles and deadlines moving
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- Turn communications plans into action
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- Review all outbound materials from intake through release against regulatory and brand standards
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- Apply editorial judgment grounded in media relations and writing craft
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- Manage team capacity and prioritize competing requests
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- Oversee budgets and delivery frameworks for PR agencies, vendors and partners
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- Coordinate projects across Communications, Brand, Field and Product Marketing
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- Flag issues early and translate commercial and clinical updates into actionable communications plans
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- Build templates and systems for recurring work
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- Use AI tools to improve efficiency
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- Track performance against goals and iterate systems as Heidi grows
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- Report into the Head of Comms
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Requirements

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- 5–8 years' experience in business operations, communications strategy or consulting within a fast-scaling tech setting
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- Proven ability to step into ambiguous operational challenges and structure clear, scalable systems
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- Comfort using data to validate the efficiency of communication channels and programs
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- Experience partnering directly with executive leadership, founders and cross-border teams
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- Strong affinity for turning dry metrics or long documentation into clear, visual internal storytelling
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- Experience in a scaleup, agency or in-house comms team
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- Proven experience managing external partners such as PR agencies, freelance writers and media contacts
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- Calm under pressure and excellent at managing multiple priorities in fast-moving environments, including live news cycles
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- Strong systems thinker with a do once, build it properly mindset
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- Strong experience using project management tools, ideally Linear and Notion
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- Clear, confident internal communicator
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- Genuinely strong editorial judgment and care for accuracy
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- Proactive, accountable and highly organized
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- Comfortable using AI tools to move faster, or excited to learn
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Core Competencies

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Demonstrates expertise in building and refining communication operations, managing external partners, and utilizing data-driven insights to enhance efficiency. Proven ability to create scalable systems and deliver clear, actionable communication plans in fast-paced environments.

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Highest-signal resume keywords

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- 5–8 Years' Experience In Business Operations
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- Experience Managing External Partners
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- Strong Systems Thinker
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- Proficient In Project Management Tools
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- Strong Editorial Judgment
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Hard Skills

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- Communications Strategy
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- Data Analysis
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- Project Management
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- Operational Systems Development
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- Performance Tracking
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- Regulatory Compliance
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- Visual Storytelling
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- Budget Management
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- Capacity Management
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- Editorial Judgment
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Soft Skills

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- Calm Under Pressure
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- Excellent Multitasking
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- Proactive
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- Accountable
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- Highly Organized
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Industry Keywords

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- Fast-Scaling Tech Environment
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- PR Agencies
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- In-House Comms Team
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- Cross-Border Teams
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- Media Relations
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Tools & Technologies

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- AI Tools
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- Linear
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- Notion
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📌 Global Communications Ops Manager (Victoria)
🏢 Jobtailor
📍 Victoria