Job Description

APS 5 role, for 3-6 months. BASELINE clearance required.

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- Duties:
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- Provide ICT support for hardware, software, network, account and device issues.
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- Triage, resolve and elevate service requests and incidents in line with service levels.
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- Administer user accounts, systems, devices, software and ICT asset records.
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- Support ICT projects, upgrades, testing, rollouts and implementation activities.
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- Prepare and update ICT procedures, user guides and knowledge articles.
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- Liaise with staff, vendors and service providers to support ICT service delivery.
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- Identify recurring issues and contribute to service and process improvements.
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- Support cyber security controls, patching, access management and incident reporting.
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- As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based
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- Essential experience & requirements:
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- Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues,



supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
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- Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
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- Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
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- Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service workplace.
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- Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.
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📌 Short term - 6 months, ICT Project Officer, BASELINE (Canberra)
🏢 Digital10
📍 Canberra