Staff Software Engineer: AI-Powered Cloud Contact Centre (New South Wales)

Staff Software Engineer: AI-Powered Cloud Contact Centre (New South Wales)

06 Sep
|
Commonwealth Bank
|
New South Wales

06 Sep

Commonwealth Bank

New South Wales

Job Description

Commonwealth Bank is modernising CommSec contact centres with AI and cloud tech. As a Staff Software Engineer, you will set the technical vision for customer interactions across digital, assisted and AI-enabled channels, with a focus on Dynamics 365 Customer Service and Omnichannel.

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You'll design scalable cloud-native solutions and intelligent workflows that support millions of interactions, while guiding architecture and engineering across multiple teams and mentoring engineers for durable,

📌 Staff Software Engineer: AI-Powered Cloud Contact Centre (New South Wales)
🏢 Commonwealth Bank
📍 New South Wales

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