Job Description

CONTACT CENTRE RESERVATIONS SALES AGENT - Reservations Team

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St Leonards Office | Hybrid (Work from home Fridays)

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Hamilton Island is seeking an enthusiastic and sales-driven Contact Centre Sales Agent to join our high-performing Reservations Team in Sydney. If you're passionate about sales, guest experience, and creating unforgettable holidays - this could be your next big move.

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Based in our St Leonards office, you'll be the first point of contact for prospective guests - delivering personalised recommendations, converting enquiries into bookings, and playing a key role in shaping exceptional stays on Hamilton Island.

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Why you'll love working with us

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- Work-life balance - enjoy a hybrid model with the option to work from home on Fridays
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- A vibrant, collaborative team culture - join a fun and supportive team that celebrates success and loves what they do
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- Convenient office location - just a short walk from St Leonards Station and the Crows Nest Metro
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- Onsite perks - free gym and subsidised fitness classes to keep you feeling your best
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- Exclusive benefits - including discounted travel & health insurance, accommodation, tours, and dining on Hamilton Island
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Where you'll make an impact

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- Converting enquiries into confirmed bookings via phone, email, and live chat across both direct and trade channels
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- Using your product knowledge to tailor guest experiences and recommend accommodation, packages, tours, and dining
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- Maximising revenue through strong call conversion rates and meeting individual sales KPIs
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- Building relationships with key trade partners and internal teams to ensure seamless service delivery
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- Keeping up to date with all Hamilton Island promotions, offerings and updates to provide accurate, current information
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- Supporting the wider Contact Centre team with ad hoc administration tasks as needed
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What we're looking for

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You're a confident communicator with a proven track record in sales and customer service - and you know how to turn an enquiry into an unforgettable experience. With your strong attention to detail and positive energy, you'll thrive in a fast-paced, team-oriented environment that rewards initiative and drive.

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To be successful, you will need:

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- Minimum 1 year experience in a sales-based travel industry role (Desirable)
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- Contact/Call Centre experience (Desirable)
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- Tertiary travel qualification (Desirable)
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- Demonstrated ability to meet sales targets and KPIs
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- High level of written and verbal communication skills
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- Robust customer service mindset and a passion for delivering outstanding results
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- Proficiency in Microsoft Office and ability to learn new systems quickly
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- Flexibility, adaptability, and the ability to work under pressure in a fast-changing environment
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About Hamilton Island

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Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

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Every team member plays a role in shaping those experiences - making Hamilton Island not just a great place to visit, but a great place to work.

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A little island can do wonders - make your next career move one to remember. Apply now!

📌 Contact Centre Sales Agent (New South Wales)
🏢 Rpmglobal
📍 New South Wales