Lead One of Australia's Fastest Growing Bathhouse Brands

Venue Manager | Soak Bathhouse South Melbourne
$90,000–$100,000 + super + performance bonus of up to $1,400 per month

Soak is Australia's fastest growing bathhouse brand, creating beautiful spaces where people come to relax, recover and connect.

With multiple bathhouses operating across Australia and further expansion planned nationally, we're getting ready to open the doors to our brand-new South Melbourne bathhouse.

We're looking for an exceptional Venue Manager to join us ahead of opening and play a key role in bringing the new venue to life.

This is a unique opportunity to be part of the launch of a brand-new Soak Bathhouse, helping build the team, establish the culture and set the standards from day one before leading the venue into its next stage of growth.

This is more than an opportunity to manage a venue. It's an opportunity to build your career with a growing Australian wellness brand.

We're looking for someone who is passionate about hospitality, wellness and people. Someone who cares deeply about creating memorable guest experiences, developing high-performing teams and maintaining exceptional standards.

This isn't a role for someone looking to keep the seat warm. We want a hands-on leader who takes ownership, enjoys solving problems and wants to make a measurable impact on their venue, their team and the wider business.

You'll join a culture built around high standards, accountability, support and having fun while delivering great work. As Soak continues to grow, we want someone who has the ambition and capability to grow with us.

The Role

As Venue Manager, you'll take ownership of the launch and day-to-day performance of Soak South Melbourne.

Ahead of opening, you'll work closely with the wider Soak team to recruit and onboard your team, prepare the venue for launch, establish operational standards and make sure we're ready to deliver an exceptional experience from day one.

Once the doors open, you'll lead and develop the team, deliver an outstanding guest experience, drive commercial performance and ensure the venue operates safely, efficiently and to an exceptional standard.

This is a hands-on leadership role. We don't lead from the office. You'll be visible on the floor, connected to your guests and team, and willing to step into the operation whenever needed.

Lead & Develop

- Play a key role in recruiting, onboarding and preparing the South Melbourne team ahead of launch.

- Lead,



coach and develop a high-performing venue team.

- Build a culture of accountability, positivity and exceptional hospitality from day one.

- Set clear expectations and provide regular feedback, coaching and performance management.

- Create effective rosters aligned with labour budgets, booking demand and peak trading periods.

- Be the first point of contact for day-to-day operational and rostering matters.

Own the Guest Experience

- Set the standard for how every guest is welcomed, cared for and remembered.

- Ensure consistently high levels of guest satisfaction across the venue.

- Be visible and engaged on the floor, particularly during busy periods.

- Take ownership of guest feedback and complaints, finding positive and practical resolutions.

- Support the team to identify opportunities to enhance each guest's experience.

Drive Performance

- Take ownership of venue performance across revenue, labour, guest satisfaction and other key operational targets.

- Drive revenue through add-on sales, retail, memberships and exceptional guest experiences.

- Coach the team on effective and authentic upselling and cross-selling.

- Understand venue performance and identify opportunities to improve results.

- Work closely with Soak's wider management team to deliver business priorities.

Run an Exceptional Operation

- Oversee day-to-day venue operations, including bookings, guest queries, refunds and massage operations.

- Coordinate massage therapists and ensure therapist scheduling is aligned with guest demand.

- Manage stock levels, ordering and supplier relationships.

- Ensure operational procedures and Soak standards are consistently followed.

- Maintain accurate administrative and operational records.

- Identify opportunities to improve systems, processes and the overall operation of the venue.

Maintain Exceptional Standards

- Ensure the bathhouse is consistently clean, safe, hygienic and beautifully presented.

- Maintain compliance with all relevant health, safety and operational requirements.





- Ensure water testing and other required operational checks are completed accurately and on time.

- Lead from the front. When the venue is busy, you'll be willing to help wherever needed, whether that's supporting guests, restocking towels or helping the team reset the venue.

What We're Looking For

We're less interested in exactly where you've worked and more interested in what you've led and what you've achieved.

You'll ideally bring:

- Proven experience leading teams in hospitality, hotels, spas, wellness, fitness, retail, airlines or another high-quality customer-facing environment.

- A genuine passion for hospitality, wellness and creating exceptional guest experiences.

- Strong people leadership skills with the ability to coach, motivate and hold a team accountable.

- Commercial awareness and experience working towards revenue, labour and performance targets.

- Strong organisational skills and the ability to confidently manage a busy, rapid-moving operation.

- A proactive, solutions-focused mindset and willingness to take ownership.

- Excellent communication skills and professional presentation.

- Confidence using booking, rostering or scheduling systems.

- Current First Aid and CPR certification, or willingness to obtain it.

- Flexibility to work across weekends, evenings, school holidays and public holidays as required.

Most importantly, we're looking for someone with energy, ambition and the desire to grow with Soak.

Salary & Benefits

The package includes:

- Base salary of $90,000–$100,000 + super

- Monthly performance bonus of up to $1,400

- Free access to Soak Bathhouse facilities

- Team discounts across Soak products and services

- The opportunity to build your career as Soak continues to expand across Australia

Grow With Soak

We're building something exciting, and South Melbourne is the next chapter.

You'll have the opportunity to be there before the doors open and then lead the venue through launch, establish a outstanding team and culture, and build South Melbourne into one of Soak's standout locations.

And we're not standing still. As Soak continues to open new locations across Australia, there will be opportunities for great people to take on bigger venues, broader responsibilities and future leadership roles.

If you're an ambitious hospitality leader who loves people, thrives in a busy workplace and is excited by the opportunity to launch and lead a brand-recent venue, we'd love to hear from you.

Apply now and grow with Soak.

📌 Venue Manager (South Melbourne)
🏢 Soak Bathhouse
📍 South Melbourne