Job Details:

Must Have Skills:
Understanding of the Contact
Center domain
5+ years of total experience
2+ years of hands-on Cyara
experience
Solid experience with:
Cyara Velocity
Cyara Pulse
Cyara Cruncher
Cyara Automated Regression
Testing

o Voice and Digital Channel
Automation

Nice to Have Skills:

Detailed Job Description
Experienced Cyara
Automation Tester to support the testing and validation of
enterprise Contact Center as a Service (CCaaS) platforms.
The ideal candidate will have expertise in using Cyara Velocity,
Pulse, and Cruncher to automate customer journey testing across
voice, IVR, digital, and omnichannel customer service
settings.
The
role will work closely with Solution Architects, Business Analysts,




Developers, and Business Stakeholders to ensure high-quality customer
experiences across contact center technologies and
integrations.

Minimum Years of Experience: 5+ Years of experience

Certifications Needed: None

Top 3 responsibilities you
would expect the Subcon to shoulder and execute

· Interact with Implementation / Support teams

· Provide test strategy, test plan, test cases, and
execute tests

· Activities compatible with the skill set of a test
lead under the direction of the project manager.

📌 Contact Center Cyara Test Lead Melbourne (Australia)
🏢 Recognized
📍 Australia