Kick-Start Your IT Career | IT Support (Level 1) | Learn, Grow & Make an Impact

This role combines customer service and technology in equal measure.

You'll be the first point of contact for IT support across our business, providing outstanding customer service while assisting users with day-to-day technology needs. You'll troubleshoot issues, create documentation, assist with projects and gain exposure to a broad range of modern technologies and business systems.

Working alongside experienced IT professionals, you'll receive mentoring, hands-on experience and genuine opportunities for career development

About You

We're looking for someone who:
Enjoys helping people and delivering exceptional customer service
Demonstrates a commitment to lifelong learning and career development
Has excellent written and verbal communication skills
Can create clear documentation and communicate professionally
Takes ownership and follows tasks through to completion
Enjoys problem-solving and continuous improvement
Holds a current driver's licence
Has completed, or is currently studying towards, an Information Technology qualification
Microsoft 365 experience is advantageous

Why Join Us?
Work with some of the world's best automotive brands
Join a fun,



supportive and team-oriented team
Office-based role with hands-on learning and mentoring
Exposure to modern technologies and real-world projects
Explicit career progression pathways
Staff benefits, discounts and active social club
Regional lifestyle with genuine long-term career opportunities

About Us The Jacob Group of Companies is a proudly family-owned Australian business with more than 95 years of success. Operating across the automotive, car rental, agriculture, and hospitality industries, we put technology at the heart of everything we do. From supporting our dealerships and rental operations to enabling our hospitality and agricultural businesses, our IT team plays a vital role in keeping employees connected, secure, and productive, keeping our businesses running, and supporting our customers.

We proudly represent many of the world's leading brands, including Toyota, Lexus, Ford, Hyundai, Hino, Hertz and more, delivering exceptional products and customer experiences across regional Victoria.

If you're passionate about technology, enjoy helping people and want to build a rewarding IT career, we'd love to hear from you.

📌 It Support Level 1 Wodonga
🏢 Jacob Group of Companies
📍 Wodonga