You're one of the friendly faces of CETNAJ Forster; helping customers get what they need, keeping stock moving, and jumping in wherever the team needs a hand.
Key responsibilities
Help customers at the counter and over the phone
Answer questions, provide product details and confirm deliveries
Record back orders and get them to the right person
Pass on tricky questions so customers get the follow-up they need
Work with suppliers and teammates to get orders right
Keep sales paperwork accurate and up to date
Unload bulk stock, using the walkie stacker as required
Handle heavy or bulky stock such as conduit bundles and cable
Put stock away and manage excess stock on pallets and keep the inventory team updated on changes
Call customers and take orders for the delivery run
About you
You can talk clearly with customers and teammates, listen well and get the right information to the right person
You're approachable, friendly and easy to work with
You genuinely want to help and can deal with requests accurately, efficiently and politely
You're willing to learn the products so you can understand what customers need and suggest alternatives
You can organise your day and keep things moving
You can learn and use the Point of Sale and Unibis systems
You pitch in, help others and take initiative when something needs doing
You understand that company procedures are there for a reason and follow them when needed
You're comfortable calculating contract prices for customers
Use safety equipment properly and work in a way that protects your wellbeing
About us CETNAJ Forster is part of MMEM, the industry leader in electrical wholesale distribution. Part of a network of 350 stores with a generous profit share scheme and exciting upskilling & career prospects.