We are currently seeking an experienced Administration / Customer Service Officer to join a busy and supportive team. This is a fantastic chance for someone who enjoys working in a rapid-paced environment, has strong attention to detail and is confident communicating with customers, drivers and internal departments.
About the Role
You will be responsible for providing efficient administrative and customer service support while ensuring client accounts and daily paperwork are managed accurately and within required timeframes.
Key Responsibilities
Handle a high volume of incoming calls and emails
Provide professional and friendly customer service
Manage and maintain client accounts
Perform accurate data entry using database/CRM systems
Assist with general office administration duties
Liaise with drivers, clients and internal departments
Print, prepare and collate manifests and driver paperwork
Scan and email completed driver paperwork
Assist with problem solving and resolving customer queries
Ensure all documentation is accurate and processed in a timely manner
Complete other administrative duties as required by management
What We're Looking For
Minimum 1 year of office administration or similar experience
Previous customer service experience highly desirable
Experience using CRM/database systems
ICS experience is preferred but not essential
Excellent communication and written skills
Strong attention to detail and accuracy
Excellent organisation and time management skills
Ability to multitask and prioritise competing tasks
Confident and qualified manner
Strong problem-solving skills
Ability to work effectively under pressure
Positive attitude and willingness to work as part of a team
Why Apply?
Monday to Friday role
Temp to Perm opportunity
Join a professional and supportive team
Opportunity to develop your administration and customer service skills
Fast-paced and diverse working environment
If you are an organised, customer-focused administrator looking for your next opportunity, we would love to hear from you!
Apply today with your resume and our recruitment team will be in touch.
📌 Customer Service Representative New South Wales (Australia)
🏢 Express Employment Professionals
📍 Australia
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