South-East Melbourne | Temporary Contract | Competitive Hourly Rate + Super

About the organisation

Our client is a well-established and highly regarded organisation supporting customers across Australia.

With a strong focus on customer experience, innovation and delivering positive outcomes, they are looking for an experienced Collections Officer to join their team-oriented and high-performing team on a temporary basis.

Key Responsibilities
Managing a portfolio of delinquent accounts with the aim of resolving outstanding payments
Conducting inbound and outbound customer contact via phone and email
Negotiating appropriate payment arrangements and solutions with customers
Providing a high level of customer service across all contact points
Managing sensitive and challenging customer conversations professionally and empathetically
Ensuring relevant processes relating to bankruptcies, liquidations and external dispute matters are followed
Maintaining accurate records and registers

About you

To be successful in this role, you will be confident communicating with customers and comfortable navigating challenging conversations.

You will ideally have




Previous experience in collections, credit, debt recovery or financial services
Solid negotiation and problem-solving skills
Excellent verbal and written communication skills
The ability to manage conflict and difficult conversations professionally
Strong customer service skills and a customer-focused approach
Excellent attention to detail and administrative skills
The ability to work effectively in a fast-paced, high-volume environment
Robust computer literacy and the ability to quickly learn new systems
Experience with bankruptcy, liquidation or legal processes will be highly regarded

What's in it for you?
Supportive and team-oriented team environment
Opportunity to further develop your collections and financial services experience
Flexible working arrangements
Convenient South-East Melbourne location
Potential for the assignment to be extended for the right person

Apply now

If you have previous collections, credit or debt recovery experience and are looking for your next opportunity within financial services, we'd love to hear from you.

📌 Collections Officer Oakleigh
🏢 Mars Recruitment
📍 Oakleigh