Real Time Workforce Specialist Inner West Council

Real Time Workforce Specialist Inner West Council

05 Sep
|
Ikea Gruppe
|
Inner West Council

05 Sep

Ikea Gruppe

Inner West Council

IKEA Customer Service Office Tempe, NSW is seeking an Intraday Specialist to monitor and manage contact centre performance in real time, ensuring demand and workforce supply stay aligned. You will work with Genesys, Verint, Kronos and other systems to support decision‑making and continuous improvement.

The role requires solid analytics, expert Excel/PowerPoint skills, and proven ability to influence stakeholders across teams in a hybrid, full‑time setting.
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📌 Real Time Workforce Specialist Inner West Council
🏢 Ikea Gruppe
📍 Inner West Council

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