Job - IT Support Specialist
Willow Grove, PA

Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.

Specific duties include:
Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
Deliver excellent customer service onsite and via the telephone including:
Building rapport with the client
Making them feel comfortable with working with you
Inspiring confidence in the solutions you are delivering
Being conscious of their time and level of frustration




Following up when you say you will
Inputting complete and accurate notes in the internal systems
Effectively managing your time and the resources to make sure that you are delivering the highest value to clients

Requirements
High School diploma or GED, some college preferred
At least 3 years of experience in the IT services field
Thorough understanding of small business technology; particularly Microsoft products
Microsoft Certified Qualified certification strongly preferred
Cisco Certified Network Associate is a plus
Passion for teamwork, continuing education, problem solving and exceptional customer service
Must be well spoken, outgoing, organized, detailed-orientated, dependable and adaptable
Advanced Windows XP experience preferred
J-18808-Ljbffr

📌 It Support Specialist Willow Grove
🏢 Wet Willie's
📍 Willow Grove