New Era Technology is seeking a Service Desk Engineer to provide first-line technical support for internal and external clients from our Newcastle office. You will manage tickets, troubleshoot hardware, software and network issues, and escalate complex cases to Senior Engineers within SLAs.
A robust customer-service focus and ITIL knowledge are essential. The role is full time, based on-site in Newcastle, with opportunities for training and growth opportunities in a collaborative environment.
J-18808-Ljbffr
📌 Frontline It Support Engineer — People First Tech Newcastle City Council
🏢 New Era Technology
📍 Newcastle City Council
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.