We are currently working with a Queensland Government agency who are undertaking a whole-of-organisation Customer Relationship Management (CRM) transformation and is seeking an experienced Senior Business Analyst to lead the end-to-end definition of detailed stakeholder and solution requirements.

The role sits at the centre of a significant procurement activity (ITO/RFQ), and you will be responsible for producing the high-quality requirements baseline used to request and evaluate supplier responses for the CRM solution.

About the role

Working closely with business stakeholders, SMEs, internal technical resources and the project manager, you will own the requirements workstream from current state through to an approved, traceable baseline. Key responsibilities include:
Documenting current state and defining future state business processes
Capturing detailed functional and non-functional requirements
Defining transition requirements, including data cleansing and migration
Gathering reporting, dashboard and analytics requirements
Defining integration requirements across connected systems




Developing CRUD matrices and role/access models
Facilitating workshops and driving outcomes across multiple streams
Producing explicit, structured, traceable documentation and supporting stakeholder sign-off

About you

You are a senior BA with strong process and requirements capability, able to work independently and drive outcomes through ambiguity. You will bring:
Demonstrated end-to-end business analysis on transformation initiatives
Hands-on CRM systems implementation experience
Robust current state / future state process mapping
A track record producing requirements artefacts that support significant procurement and supplier evaluation
Confident workshop facilitation and senior stakeholder engagement
The ability to challenge gaps and unclear business needs constructively

Experience across transformation programs, enterprise process redesign and government settings will be highly regarded.
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📌 Business Analyst Crm Brisbane City
🏢 empire group
📍 Brisbane