McMillan Shakespeare (MMSG) is seeking a Customer Support Manager to lead the customer support function for the Oly brand in Australia. You'll drive a high-quality, scalable support experience across inquiries, case management and escalations, partnering with multiple teams to identify and fix pain points.
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You'll coach agents, manage performance, and push data-driven improvements to satisfaction, efficiency, and business outcomes in a hybrid working setting.
📌 Customer Support Manager Hybrid, Scale‐up Leader Victoria
🏢 McMillan Shakespeare (MMSG)
📍 Victoria
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