The Garde and Warders Hotel is part of theW1 Hospitality Group, a diverse and growing hospitality collective based in Fremantle.
Our group includesGarde Hotel and Warders Cottages,Emily Taylor Bar and Kitchen,Anglesea,Garde SpaandGimlet Gin Bar, and is built on strong operational standards, qualified leadership, and a commitment to exceptional guest experiences.
About the Role
We are seeking an experiencedFront Office Duty Managerto take ownership of front office operations and support the Hotel Manager in the daily leadership of the property.
This is asenior operational leadership role.You will be responsible for ensuring the smooth and efficient running of Front Office and Housekeeping coordination while delivering consistently high guest service standards from arrival to departure.
You will also play a key leadership role in roster planning, team supervision, guest resolution, and operational reporting, including invoicing support and administrative oversight.
This role requires a confident leader who can take control of a busy hotel environment, make sound operational decisions, and hold a team accountable to standards.
Key Responsibilities
Lead and manage daily Front Office operations with full accountability
Supervise, roster, and coordinate Front Office and Housekeeping teams
Support with rostering, invoicing, reporting, and guest feedback management
Manage escalated guest issues and resolve complaints professionally and decisively




Monitor team performance and ensure accountability across shifts
Ensure compliance with safety, brand, and operational procedures
Maintain accurate reporting, end-of-day processes, and audit functions
Lead by example in guest interactions and front desk presence
Maintain strong communication with all departments and senior leadership
Requirements
Demonstrated experience managing and leading a team (essential)
Strong understanding of hotel operations and guest service standards
Proven ability to manage high-pressure operational environments
Experience handling escalated guest issues and service recovery
High level of professionalism, presentation, and communication skills
Strong capability with hotel systems (e.g. Mews or similar)
Competent with Microsoft Office (Word, Outlook, Excel)
Availability for rotating shift work including weekends, public holidays, Christmas & New Year period
Strong attention to detail and high operational discipline
About You
You are a confident hospitality leader who thrives in a fast-paced environment, takes ownership of outcomes, and holds yourself and your team to high standards.
You are hands-on, calm under pressure, and focused on delivering consistent, high-quality guest experiences.
What We Offer
Staff discounts across all W1 Hospitality venues
Complimentary meals on longer shifts
Training
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📌 Front Office Duty Manager (Western Australia)
🏢 Emily Taylor and the Warders Hotel
📍 Western Australia