Job Description
About Us
Location - Sydney
Level - Experienced Professional
Department - Customer
Working Pattern - Hybrid
Benefits -Benefits at Ideagen
TheAI Adoption Manager (Mazlan) role is an internal opportunity within Customer Success, focused on helping customers successfully adopt and gain value from Ideagen's AI capability,Mazlan, during their free trial period.
The role's primary objective is to guide trial customers through onboarding, product adoption, and value realization, ultimately driving conversion from trial to paid customer.
Responsibilities
Manage a portfolio of free-trial customers from activation through conversion
Deliver onboarding sessions, check-ins, demos, and workflow walkthroughs
Help customers understand practical AI use cases within areas such as EHS, Quality, and Compliance
Monitor trial health and identify at-risk accounts.
Share customer insights with Product and Commercial teams
Partner with Sales on customer handover and commercial discussion
Skills and Experience
Strong customer focus
Excellent communication and presentation skills




Organisation and proactivity
Interest in technology and AI
Commercial awareness and understanding of customer success outcomes
About Ideagen
Ideagen is the invisible force behind many things we rely on everyday - from keeping airplanes soaring in the sky, to ensuring the food on our tables is protected, to helping doctors and nurses care for the sick.
So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software.
We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We're building a future-ready team, and AI is part of how we work smarter.
If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen!
#LI-SYDNEY#INDANZ

📌 Ai Adoption Manager (New South Wales)
🏢 Ideagen
📍 New South Wales