Applications close:20 Sep **** (Midnight Adelaide time)
POSITION: Customer Experience Coordinator
EMPLOYMENT: Full time (Fixed Term) – 7-day rotating roster during festival period
SALARY:$68,042 per annum (pro rata), plus 12% superannuatio
Education & Experience
Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues
Experience leading teams of staff or volunteers in a fast-paced environment
Familiarity with ticketing systems (Red61 or similar)
Strong computer literacy across Microsoft Office, Google Suite and digital tools
Ability to work evenings, weekends and public holidays across a 7-day rotating roster, particularly during the Adelaide Fringe festival period (Monday 8 February – Sunday 21 March), and potentially during Christmas activations
Understanding of, or willingness to develop, accessible and inclusive customer service practices
Desirable:



Experience with rostering systems such as Employment Hero
Desirable: Experience in an open-access arts festival
Desirable: Experience supporting customers with accessibility or access needs
Soft Skills & Personal Attributes
Confident, positive leader who motivates teams and sets the tone on shift
Calm under pressure with strong problem-solving skills
Excellent communicator with customer-first mindset
Organised and detail focused while managing multiple priorities
Flexible, approachable and team-oriented
We strongly encourage applications from First Nations Peoples and welcome applications from those frommarginalisedgroups.
Due to the high volume of applications received we will only contact successful candidates.
#J-*****-Ljbffr

📌 Customer Experience Coordinator (Adelaide)
🏢 Adelaide Fringe
📍 Adelaide